Comments on: SIRIUS Radio Customer Care Is Horrible And Here’s My Email To Prove It

By: Jennifer

Jennifer — Sun, 08 Jan 2012 01:08:01 +0000

I have been having issues with Sirius radio. I have been getting the run around for almost 2 months now. I had canceled my subscription 2 years ago, but I was charged $ 191.72, and another $ 184.24 after the cancellation. I spoke with many different people at Sirius and was advised I would be getting a refund for the full amount of $ 375.96. I have made numerous calls, spoke to supervisors and even given confirmation numbers, but still nothing. I have been on hold numerous times for more than an hour at a time. After being told on 3 separate occasions that my refund had been submitted but then rejected, I have become very angry and upset. Today, again I was on hold for 2 hours, and was told that I was only getting a refund of $ 25.54, What the heck is the problem here. They got their money from my account without authorization, and when I try to get my money back I get the run around. What is a consumer supposed to do when are getting taken advantage of ? I have jumped through enough hoops already, can I sue them or file a theft report on them ? I surely don’t want to do that because I loved the service when I had it, but what choice are they leaving me ?

By: L Friis

L Friis — Tue, 19 Jul 2011 22:10:16 +0000

I have had big issues with Siruis as well. In May I cancelled my subscription but in June noticed that they charged me a renewal fee anyways on my charge card. So in June I called them again and they said they would get it straightened out. They never did refund me on my credit card so today I called for the 3rd time to inform them that they never refunded me my money like they said they would. I was told that I had “disconnected the phone before the cancellation went through.” Considering that this happened (I supposedly disconnected my phone call all of the 3x I called, –I know this company is a really dishonest one.

By: LOVELL P. SCOTT

LOVELL P. SCOTT — Mon, 02 May 2011 15:48:28 +0000

TWO MONTHS AGO I BOUGHT A CAR W/XM RADIO. HAS CHANNEL 34 ENLIGHTEN RADIO (SOUTHERN GOSPEL) THIS IS ALL I LISTEN TO.

MAY 5TH ITS GONE. THEY FEEL NO ONE LIKES OR CARES.

WELL CRACKER BARREL HAS EXCLUSIVELY GIVEN BILL GAITHER RIGHT TO SELL HIS CD’S AND PAY HIM TO ADVERTISE IT FOR THEM.

MY QUESTION IS: HOW MANY PEOPLE GO THRU THEIR RESTURANT DAILY AND MOST ARE TRAVELING, BUYING CD’S TO LISTEN TO IN THEIR CARS.

I GUESS SIRIUS IS SMARTER THAN ALL OF THEM?

BUT EVEN WITH MY ACCOUNT # I CANNOT EVEN E-MAIL THEM. I WIND UP TALKING TO INDIA!!!

By: A Fitch

A Fitch — Tue, 29 Mar 2011 01:02:17 +0000

I’m having the same issues with billing except the boneheads in Billing don’t know how to efficiently bill. I upgraded to lifetime and was told there would be 5 monthly payments of about 111.00. The next day, I got billed like 224.00 then the following day another charge of 244 was made. Now, 3 months later, I get calls saying that I am past due and that my credit card on file is no longer valid. Huh, really? How did they happen to charge 12.37 to my card yesterday?

I like the product but billing has never been easy with these fools.

Well, its almost time to talk with a human on customer care and I am looking forward to abusing them…